The MTS operator provided technical support services for consultation and resolution of various issues related to cellular communications. MTS subscribers, by calling the Contact Center, will be able to quickly and easily solve problems that arise and receive detailed information.

By dialing the number hotline MTS, you will receive up-to-date and detailed information on various areas:

• Tariffs, programs, promotions and offers of MTS – current and new packages, terms of service, transition to another tariff;
• Settings and setting up services - SMS, MMS, Internet;
• Account management – ​​receipt, movement Money; methods of replenishing the balance, transferring funds to other MTS subscribers;
• Tariffs, services and conditions for international roaming;
• Block a number if you lose your phone;
• Services and additional services connected to your number;
• Quality of communication, your wishes and many other questions.

Attention! The MTS contact center operates around the clock. The MTS hotline operator serves all subscribers located both within the country and abroad.

MTS Contact Center numbers

To ask for help, you need to dial the combination on your phone - 0890. Calls to this number are free for all MTS subscribers. The number is also valid in Ukraine and Belarus.

For calls from landlines, as well as for subscribers of other operators, the number 8-800-250-0890 is valid. MTS center operators service this number around the clock, all calls are free.

MTS subscribers in international and national roaming can also contact the Contact Center free of charge. To do this, dial the number +7 495 766 01 66.

Due to the fact that it is sufficient a large number of calls from MTS subscribers are repetitive in nature, then for convenience, before connecting to the operator, you need to listen to the voice menu. The information provided distributes calls according to their direction, therefore, following the voice instructions, the subscriber determines the desired section. This service is aimed at providing assistance without the participation of an MTS contact center operator. If a suitable section is not defined in the information block, then the next step is to connect to a free operator.

Also, for the convenience of subscribers, MTS has provided the opportunity to contact the Contact Center via the Internet. You need to go to the official MTS website, select Contact Center in the menu and use the feedback service by filling out the form https://anketa.ssl.mts.ru/ind/feedback_mob/.

Note! Applications using the Feedback form are processed on a rolling basis. In this regard, if urgent consultation is needed, it is better to dial the hotline number on your phone to connect with the MTS operator.

In some situations it is necessary to contact the MTS technical support operator cellular communication. However, today this is a little more difficult to do than it seems. Most MTS services are automated, since most problems can be solved using an automatic service or on the company’s website, where a solution for many cases is presented. But sometimes you need to know how to contact an operator whose number is not known to everyone.

Communication with the MTS operator is free

One way to contact an operator for free is to call a short number 0890 . However, this method is quite problematic, since you will have to listen to a lot of information from the automatic support service. Then, after pressing a certain sequence of keys, the service will put the subscriber into standby mode, which can last from a few minutes to an entire hour.

More in a simple way will become a multi-channel official telephone number of the company - 88002500890 . This number is also free. Here it will be much easier to reach an operator.

After calling this number, the subscriber will hear an auto-informer. As soon as you start listening to the automatic voice menu, first press button 1, and then button 0. After the automatic support service asks you to evaluate the work of the call center employee, you need to press buttons 1 or 0. Within a few minutes after this, the subscriber will be contacted operator.

It is important to take into account the fact that you can call the multi-channel customer support phone from any phone except a mobile phone connected to MTS. If there are no other means of communication nearby, the subscriber will have to contact the support service using a short number.

How to contact using a short number

It is quite difficult to reach a “live” person, since several thousand subscribers are simultaneously trying to contact the MTS operator from their mobile phone. They all need operator assistance in various matters.

To contact the MTS operator directly, you need to listen to the autoinformer menu and dial a certain key sequence. In order to speed up and simplify the process, without listening to a lot of unnecessary information, just remember the key combination that will help you contact technical support.

After the autoinformer recording has started, the subscriber can immediately press sequentially:

• button 2;
• then 0;
• then it will be redirected to the operator evaluation menu;
• here you can immediately press the 1 or 0 key, it makes no difference.

Other MTS support numbers

For owners of MTS corporate cards, there is an alternative way to contact the operator for free - the number that you need to dial 88002500990 .

How to contact the MTS operator in roaming

Often there is a need to contact an operator while roaming. If an MTS subscriber is located in Russia, but not in his home region, then the MTS help desk will be available on the same numbers as at home.

In the case when the subscriber is outside the country but uses an MTS SIM card, there is another toll-free number to contact the operator. To contact the support service, you need to dial from your mobile phone +74957660166 . It is very important to dial the phone number exactly international format, that is, using +7, since only in this case the call will be free. If you dial a number in a different format, the call will cost the same as any other call in roaming according to the tariff plan connected to this number.

Alternative methods of communication

There are several ways to solve the problem if it was not possible to contact the operator or there is simply no time to wait on the line. In this case, an electronic help desk may be the solution. There is a feedback form on the MTS website to help subscribers. Here you can ask your question, but you will also have to wait for an answer, although the waiting time is an order of magnitude less than in the case of a “live” operator.

Some issues can be resolved using your personal account on the MTS website. The subscriber can independently change the tariff plan, request details of calls and payments. This significantly saves time and allows operators to unload telephone lines to resolve more important and non-standard issues.

An extreme case that requires immediate assistance from a specialist requires a personal visit to a service center or MTS communication store. Here the subscriber will need to present a passport or any other identification document. After this, an MTS specialist will personally help you understand the problem that has arisen and advise the subscriber on all the questions he or she may have. This method is not the most convenient, but is considered one of the fastest and most reliable.

The MTS contact center, as well as a large number of different self-service services, are designed to make the management process personal account, tariff and options as simple and convenient as possible for all categories of clients. Some people prefer to carefully read the terms and conditions of the services offered in a calm atmosphere, while others, for one reason or another, find it easier to call the MTS contact center and talk to a live person who will explain everything.

What might you need?

In fact, you need to contact your operator at least once every six months. Nowadays, customers are constantly offered new and more favorable terms of cooperation: tariffs, services, gifts and bonuses. But the transition to them does not happen automatically; to save money, you will have to check from time to time whether something has appeared that can make spending on communications more rational. After all, you can save a lot by finding suitable terms of cooperation.

Why exactly call?

Different situations happen in life, and sometimes you urgently need to establish a connection with your mobile operator to discuss certain issues, connect or disconnect services, or perform some other actions. In this case, it is absolutely not necessary to call the contact center. MTS, for example, makes it possible, if you have access to the network, to use the “Internet Assistant”, with which you can solve in a few minutes most emerging problems. IN personal account On the operator’s website you can easily and quickly get call details, change your tariff plan, connect the services you need and disable unnecessary ones.

In addition, if you do not have access to the Internet, you can usually use the “mobile assistant” by calling 111 from your phone. The automatic system will tell you which services and how you can use them. You can also access management of your account through payment terminals, via SMS messages or by installing a special application.

Many operators have similar services, and MTS is no exception. True, as a rule, the list of services available through self-service systems is quite limited. Sometimes there is simply no time to understand how it works, no access to the network or the ability to use these services. After all, there are certain categories of people for whom it is easier to call and talk to an operator. They are the ones who call the MTS contact center.

On Russian territory

The main number that customers of this operator should remember while within the territory Russian Federation, Ukraine and Belarus - 0890. This combination of numbers, dialed on any phone connected to the MTS network, will bring the caller to the autoinformer menu, with which you can find a solution to all the most frequently encountered problems. A call to this number is absolutely free for MTS subscribers, so there is no need to worry about it at your own expense.

You can also express your desire to talk to a live person at any time to consult on any issues. From landline phones, as well as devices connected to the network of other operators, you can dial another number of the MTS contact center - 8-800-250-0890 - the call will also be free.

Abroad

While on vacation, a business trip, or simply abroad, you may suddenly discover some problems - this happens often. For example, from an account
Money literally disappears, or maybe roaming is not connected, and now the device does not work. What to do, especially if there is no access to the Internet? After all, calling from abroad is so expensive, after returning you can get a bill for a tidy sum!

In fact, even from abroad you can call the MTS contact center for free. In this case, the phone number will be: +7 495 766 0166. All issues will be resolved quickly, so that the impressions and memories of your trip abroad will not be overshadowed by communication problems.