By law, the buyer household appliances You have 14 days to return purchased goods. However, there are many nuances associated with this, and returning such products may not be so easy. Let's figure out, taking into account the specifics, how to find a decent way out of the situation when returning household appliances to the store.

So, if you come home and “test” the purchase, it turns out that the washing machine is too noisy or the vacuum cleaner does not fit the decor of the apartment, the first thing is to familiarize yourself with the legal framework. Knowing your consumer rights and some nuances will make the process of returning a purchase easier. Indeed, the Russian Law “On the Protection of Consumer Rights” takes the side of buyers. states that goods of good quality can be returned within 14 days, without even explaining the reasons for the return, to receive money for it or to make an exchange. When returning you must:

• have on hand goods of the proper type that have not been used;
• keep the seals, labels, and packaging of the equipment manufacturer intact;
• sales and warranty receipt for purchase;
• passport;

Important: the client’s loss of a receipt cannot serve as a reason for refusal, because The seller has a second copy of it.

If the equipment fulfills its purpose (the machine washes, and the iron irons), but with minor shortcomings that cause inconvenience to the user, it can be returned to the store within 14 days only if it is new or if it is not on the list of technically complex goods. Such goods cannot be returned or exchanged. To do this, after detecting minor defects within the specified period:

• follow to the store;
• provide the defective item;
• hand the claim to the seller, requiring a signature on the second copy.

If the defect is visible to the naked eye, and the seller immediately made concessions, you are required to reimburse the money accordingly within 10 days. The seller has the right to refuse to return you only by proving that the equipment does not have defects or they appeared due to the fault of the buyer, after conducting an examination. You have the right to be present at the time it takes place.

But if the purchase includes a product from the list of technically complex ones, then returning it will not be easy. And without good reasons (if you just don’t like him anymore) - it’s almost impossible. The situation is further aggravated by the fact that some household goods cannot be tested upon purchase. When, after turning on the devices, it becomes clear that their operation does not suit you, the goods automatically become used. A warranty check is always issued for such household appliances, which emphasizes their technical complexity. In cases where complex equipment has minor deficiencies, only free warranty repairs are provided. If a technically complex product does not fulfill its purpose, then you can return it within the period specified in the warranty card, upon termination of the sales contract or if the deadlines for eliminating defects in the product are not met.

For this:

• contact the store;
• present the defective equipment;
• present the Independent Expertise Certificate (if the store refuses to carry out its assessment);
• write and deliver a claim to the seller.

Download from our website:

If the seller, citing various reasons, refuses to return the goods to you, to carry out an examination, or you disagree with its results, conduct an independent assessment. If the result is proof that you are right, this may help convince the seller not to take the case to court. In this case, give him a repeated claim and an expert opinion. Advice: in your repeated application, be sure to add a clause regarding compensation for your expenses for an independent assessment of the product. If the store management refuses to return the money even in this case, file the above complaint with

The problem of disposing of non-working household appliances is familiar to almost everyone today. After all, new developments and progress offer us more and more new options for devices - more functional, energy-efficient, etc. And since over time our faithful “home helpers” become obsolete, losing their value, they need to be changed. And the old ones, almost always, first end up in the pantry, on the balcony, or attic. Moreover, after some time it will be possible to find not two or three types of household appliances there. So what should you do if, over time, certain items in your household become unusable? You cannot throw them away by law, and besides, this is tantamount to throwing away money, because there is a purchase of household appliances - a service of companies that care about people’s well-being.

Among the latter is the Util-Mobil company. Therefore, if your washing machine breaks down, your refrigerator stops working, or your boiler burns out, don’t throw them in the trash and don’t give them, as they say, “completely” to a repair center, because you’re losing your own money. Buying household appliances will be the best solution. We will purchase your broken equipment, disassemble it into spare parts, and send unnecessary waste for recycling. Agree, even a little money can come in handy when purchasing a new appliance for household needs.

Our advantage: we will not only buy, but also remove the devices you don’t need. Thus, you will receive monetary compensation for them and will be spared the need to hire movers and vehicles to transport large items.

Selling old equipment is easy

Our advantages:

• no days off;
• instant response;
• removal of equipment, as well as removal from the floor, is entirely our responsibility;
• We make our clients the highest price offer;
• We work both in Moscow and in the surrounding regions.

We also promise an honest assessment, timely payment of funds and careful handling of the movers during work. By contacting the Util-Mobil company, you, firstly, will avoid unnecessary costs for storing unnecessary things or removing them, and secondly, you will earn real money for them.

Purchase of household appliances includes:

• washing machine or dishwasher;
• broken electric or gas stove.

Thanks to cooperation with the Util-Mobil company, you receive only benefits and pleasure, because... all you need to do is contact us and let us know that you want to get rid of your annoying devices. We do everything possible to provide comfort to our customers: over a long period of work in this area, we have created a well-functioning scheme according to which purchasing household appliances will not take more than 15 minutes of your time.

We pay a real price for devices, depending on their condition and degree of wear. We never look for additional shortcomings, and under no circumstances do we put pressure on clients to deliberately reduce the price. We can advise you over the phone regarding the preliminary cost of equipment. We are happy to answer you any day of the week. We take our reputation seriously, and the friendly reviews from clients who have collaborated with us are proof of this.

Today, purchasing household appliances in Moscow and other Russian cities is becoming increasingly popular. Scientific and technological progress does not stand still and constantly offers its consumers new models and things. Gone are the days when household appliances were purchased for many years.

The realities of the modern market are such that more advanced products appear on the shelves every year, and often earlier. And at its price, it becomes more accessible to buyers even with a low level of income. Therefore, the purchase of used household appliances in Moscow and other regions of our country is increasingly in demand.

Another reason to replace equipment is that it is faulty. The highest quality and most expensive products wear out over time and become unusable, even with careful care. And if the warranty period has also expired, then it is always more profitable to buy new, more modern and functional models.

The purchase of old household appliances in Moscow, the Moscow region and other regions of the Russian Federation is also in demand because many retail chains (Eldorado, Tekhnosila, CSN and others) offer similar services with the subsequent replacement of old models with new ones.

Mutually beneficial cooperation

There are companies that offer the purchase of household appliances for spare parts, both for recycling and for spare parts. Today there are a sufficient number of companies on the market providing this type of service. Our company, unlike our competitors, offers the purchase of household appliances in Moscow on favorable terms:

1. Decent price high level service.
2. Possibility of visiting the customer.
3. If necessary, dismantling by our employees at home.
4. Removal of broken equipment is possible.
5. We work with both individuals and government agencies.
6. Punctuality and responsible, individual approach to each customer.
7. It's easy to contact us.

It is important to remember that we offer our services for purchasing non-working household appliances if they have any value (the presence of non-ferrous metals or other valuable parts). In all other cases, our company disposes of equipment for a fee. In the future, it will be disassembled and disposed of in accordance with all norms and rules without harm to the environment.

To order services for purchasing used household appliances in Moscow, contact us in any way convenient for you using the contacts listed on our website.

Economic benefit

When modern household appliances break down, owners are faced with many unpleasant moments, including additional problems of dismantling, moving, removing and further disposing of broken large devices and apparatuses. And despite the fact that today, if necessary, it is possible to repair it, in most cases, this is not justified for economic reasons.

And it is better to contact companies that offer their services for purchasing faulty household appliances. In this case, you will avoid unnecessary physical activity, time and money expenses. When purchasing broken household appliances, our company offers its customers a fairly loyal pricing policy.

The final cost will be announced by our appraiser, either during a visit to the client’s home, or upon delivery of the broken equipment to a collection point. The price is determined depending on the external and internal state product, its period of use and degree of wear. All additional advice on purchasing small household appliances in Moscow, as well as large ones, can be obtained by telephone through the contacts listed on our website.