Wildberry opening hours for pick-up points. Free delivery of Wildberries and pick-up points.

18.10.2018 Style and fashion

The products posted on the site are intended for personal consumption.
Law " ".
Civil Code Russian Federation (), detailed information specified in Article 497 of the Civil Code of the Russian Federation.
Decree of the Government of the Russian Federation dated September 27, 2007 No. 612 "".
"", approved by Decree of the Government of the Russian Federation dated January 19, 1998 No. 55
The order is placed through the website of Wildberries LLC (www.site).
The Consumer has the right to pay for the Goods in cash or by bank transfer. Payment in cash is made to the courier or an employee of the pick-up point at the time of delivery.
Non-cash payment can be made by bank transfer using bank card, as well as electronic payment in accordance with the procedure specified on the website www.site in the section “Payment methods”. Transfer costs Money The Buyer shall bear the responsibility for the Seller's account.
The consumer has the right to independently receive the Goods at Wildberry LLC branded pickup points, information about which is presented in the “Pickup Points” section. Delivery of the Goods may, at the option of Wildberry LLC, also be carried out by ordering the Consumer to deliver the goods to a communication point located at the place of intercity postal exchange, at the address specified by the Buyer in the order of the goods.
Delivery of goods to most locations in Russia is free.
Delivery cost will be 500 rubles. in the following cases:
- delivery by courier or to a pick-up point in the Chukotka Autonomous Okrug for a ransom amount of less than 30,000 rubles. and the redemption percentage is less than 50%;
- delivery by Russian Post for an amount less than 3,000 rubles.
Delivery cost will be 300 rubles. when delivering an order by Russian Post to the Chukotka Autonomous Okrug, the Republic of Sakha/Yakutia and the Magadan Region.
For Clients with a redemption percentage of less than 12%, the delivery cost will be 200 rubles.
You can find out exact information about the cost of delivery to your region when placing an order.
If the return is carried out by calling a courier service, the courier's departure is paid by the Consumer in the amount of 200 (two hundred) rubles. When using the Seller's courier services, no more than 10 units of goods can be returned within one day. If the specified quantity is exceeded, the goods are returned by the consumer through the Seller’s proprietary pickup points.
The rules and conditions for the effective and safe use of the Products are indicated on the labels or in the instructions for use of the Products.
The consumer has the right to refuse the Product at any time before its delivery, and after the delivery of the product - within seven days. Return of a Product of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Product are preserved. The absence of the specified document by the Consumer does not deprive him of the opportunity to refer to other evidence of the purchase of the Goods from this seller. The Consumer does not have the right to refuse a Product of proper quality that has individually defined properties if the specified Product can be used exclusively by the Consumer purchasing it.
If the Consumer refuses the Goods, Wildberries LLC must return to him the amount paid by the Consumer, excluding the costs of Wildberries LLC for delivery from the buyer and/or to the buyer of the returned goods, no later than 10 days from the date the Consumer submits the corresponding demand.
The return of Goods of proper quality is carried out at the Client's choice by calling the Wildberries courier service, at pick-up points of the Wildberries online store or by Russian Post and only at the address: 115551, Moscow, PO Box 20, at your own expense.

Delivery of cosmetics, perfumes and electronics:

The Wildberries online store informs you about delivery conditions and return methods for cosmetics, perfumes and electronics.

Courier delivery:

After full payment of the order, you can open the packaging in the presence of the courier and check the goods for integrity, absence of defects and correctness of the contents.
In case of detection of a manufacturing defect or violation of the integrity of the goods, you must leave a mark in the delivery register. In this case, you can return it to the courier.

Please note that the goods must be checked in the presence of the courier. Otherwise, the Wildberries online store is not responsible for the integrity of the order.

Delivery to pick-up point:

Ordered items arrive in original packaging and a transparent bag from our online store.
After full payment of the order, you can, in the presence of an employee of the pick-up point, open the packaging and check the goods for integrity, absence of defects and correctness of the investment.
In case of detection of a manufacturing defect or violation of the integrity of the goods, you must leave a mark in the delivery note. In this case, you can return it to the employee at the pick-up point.
You can send all claims regarding purchased goods to the email address: , in the “ ” section in your Personal Account or in another way convenient for you.

We draw your attention to the fact that the goods must be checked in the presence of an employee of the pick-up point. Otherwise, the Wildberries online store is not responsible for the integrity of the order.

Mail delivery:

Ordered items arrive in original packaging and a transparent bag from our online store.
Upon receipt of the parcel, carefully inspect its packaging for integrity and absence of external damage.
If the integrity of the packaging is damaged, dents or other damage is found, do not accept the parcel.
Require the delivery service workers to draw up a return certificate and send the order to the return address.
After this, you should contact us by phone, by email: or in the “ ” section in your Personal Account.
If a manufacturing defect is discovered after opening the package, you can return the product by mail. To do this, contact us by phone, by email: or in the “ ” section in your Personal Account.

If the above requirements are not met, your return will not be accepted. The package with the goods will be sent back by us.

According to Decree of the Government of the Russian Federation dated January 19, 1998 No. 55, perfumes and cosmetics of proper quality are not subject to return or exchange (as amended by Decree of the Government of the Russian Federation dated October 20, 1998 No. 1222).

– an online store selling inexpensive clothes, shoes, accessories for women, men, children, famous for branded items, convenient payment, prompt delivery, and numerous pickup points.

Pickup is an agreement between the buyer and the store, according to which the client independently transports the purchased product home from the point of delivery of goods.

Wildberries pick-up points - pros and cons

When purchasing goods online, we focus not only on quality, price, service, but also how quickly we receive the item we like. Delivery is carried out by couriers and Russian Post, but many buyers prefer self-pickup, considering it the quietest, fastest, and most economical form of delivery.

Benefits of self-pickup

Suitable maintenance schedule. The points are open all week, and you can pick up the goods at any convenient time: on the way from work, during your lunch break, or come pick them up on a day off.
Convenient location. As a rule, warehouses are allocated places near metro stations, bus stops, on the territory of supermarkets.
No queue. Don't like the hustle and bustle? This means that you will like that there are few people at such points and you can unpack, try on, and pay for your new clothes without haste.
Polite and competent staff is also an important detail, so don’t be shy, ask, and don’t leave with unanswered questions.

Note: at such points, when the goods change hands from seller to buyer, it is easier to record a defect, complain, or make a return.

Another plus is the reliability of transportation (you transport it yourself). But the main thing is that everything happens quickly: you order, you receive it, and you go home and brag about your purchase.

Disadvantages of self-pickup

Of course, there are some inconveniences with this service:

sometimes, due to the peculiarity labor activity, it is difficult for a person to adjust to the work schedule of the point in order to redeem the ordered item;
in some places there are restrictions on the storage time of goods, so you need to make sure that the parcel is not sent back;
Not all localities have pick-up points and in order to redeem your order, you will have to go to pick it up regional center or a large city.

How to order delivery through Wildberries pick-up points

Scroll your mouse down to the end of the first page. On the left side, find the icon for pickup points. Click.
The addresses of branded outlets, listed in alphabetical order, will open.
Search for your city, click on the name. A page will appear where the address, telephone number, and reception hours of the goods delivery point are indicated. There is also a map here, click on it and you will see how to get to this place, whether there is parking nearby, a public transport stop, or a metro.

Now in personal account On the website, feel free to arrange delivery via pick-up, checking in the fifth point - pick up the order yourself.

The store is very attentive to each client, so calmly enjoy online shopping, order any form of delivery, and the well-functioning service will not disappoint you.

The online store wildberries.ru delivers goods throughout Russia within 1 to 10 days, depending on the city. For example, residents of Moscow and St. Petersburg will be able to receive goods the very next day after placing an order.

As for the cost, free delivery applies to most locations. An exception is the Chukotka Autonomous Okrug (if the redemption amount is less than 15,000 rubles and the redemption percentage is less than 30%), as well as transportation by Russian Post (if the order amount is less than 3,000 rubles). In both cases, you will need to pay an additional 500 rubles.

Features of delivery and storage

You can use any of three options: courier, pickup or PickPoint parcel locker. Let's take a closer look at them.

1. Delivery by courier. If you choose this method, you will be required to provide the required address during checkout.

Then we decide on the date and suitable time interval.

On the appointed day, the courier will contact you at the specified contact phone number to finalize the delivery time or warn you about a slight delay.

2. Pickup. In this case, you select the address of the nearest wildberries ru pickup point, which is located in your city. The system will then notify you when you can receive the item.

3. PickPoint parcel locker. Everything is simple here. If the PickPoint service operates in your city, select the address of the parcel terminal and a convenient date - and wait for an SMS notification that the order has arrived at the parcel terminal.

Delivery points

The Wildberries self-pickup system has 314 branded branches. There you can not only pick up and pay for the goods, but also issue a return. In all cities of Russia, the order is stored at the Wildberries pick-up point for 5 days from the date of the first open date (with the exception of Yuzhno-Sakhalinsk, where the goods will wait for you only 4 days).

Open dates are five days, starting from the first possible date delivery. You can receive your parcel on any of these days.

For example, if we place an order for June 20, then it will be waiting for you on June 20, 21, 22, 23 and 24. If you do not receive the item on time, it will be sent back.

A nice bonus of delivery, which can always be ordered at a discount, is the opportunity to try on. Firstly, you can place an order for several sizes at once and select the one you need after receiving it. Secondly, if the size of the item still does not match, you have the right to refuse it and pay only what fits (or refuse all items and, accordingly, not pay anything).

You can try on items, as well as check them for defects or incorrect attachments, both at the pick-up point (all of them are equipped with convenient fitting rooms) and with the courier. You will have 20 minutes for this.

You can track your wildberries order in your Personal Account. When the delivery status changes, you will receive a notification on email, as well as a system message on the site.

If you have any questions related to delivery, you can ask them in the official

Rules for delivery and storage to Wildberries pick-up points.

Wildberries is an online store with products in its catalogs more than 5000 the most popular brands. The assortment is different: children's and adult clothing, shoes, electrical goods, haberdashery, toys and other useful essentials.
A special advantage of the trading platform is convenient methods of free delivery to almost all corners of the country: using our own courier service, by self-pickup or by postal parcel.
One of the most popular ways to receive an order is through pick-up points.
When using this method, sometimes questions arise. We will answer some of them in this article.

How long is an order stored at the Wildberry pick-up point?

When choosing a pick-up delivery method, the date of receipt is indicated immediately when placing an order.
To do this, just indicate it in the form provided on the site.
It is from this day that the storage report at the pick-up point begins
Established deadlines vary from 4 to 10 days
Please check this fact if you have to receive orders at different points.

Important: You can track the possibility of receiving an order only in your personal account. Wildberry makes no other notices.

When the order is ready for pickup, its status will change to “Ready for shipment”
You can go get something new

Each item has its own shelf life

Wildberries: how to extend the shelf life of an order?

If it is not possible to pick up the goods at the specified time, you must:

In your personal account, reschedule the order delivery date.
To do this, go to the “My Deliveries” section, click “Change delivery conditions”.
Enter the required date. Please remember that it can be changed only until the storage deadline established by the rules, from the moment originally scheduled delivery date.
You can change delivery to any other day at all stages of order receipt, if there are available transfer dates.

For example, when placing an order, the delivery date was indicated as March 31st. At the selected pick-up point, the maximum storage period is 10 days. In this case, the deadline for receiving the order will be April 10.

Important: According to clause 7.1 of the “Public Offer Agreement”, the online store has the right to return the goods without advance notice about this if it is not picked up by the customer within the time limits established by the rules.

The main advantage of Wildberries: convenient delivery methods

Wildberries: receiving an order from another person

If it is not possible to pick up the order yourself on time, any other person you trust can receive the order.
To do this, when receiving your order, just say your details filled in when registering on Wildberries. As a rule, a passport is not required at self-issue points. You only need to know the recipient's first and last name.
In a situation where you need to deliver goods to another city, or to a different address that was specified during registration:

Add the required address in your personal account
When placing an order, select the function “Receive an order by another person”
Fill in the details of the person for whom the purchase is intended
We pay for the order by card

Wildberries is one of the few online stores that offers a convenient service, including: free delivery, pickup, Webmoney payment, discounts changing every day up to 30%.
The only inconvenience is the short shelf life at pick-up points.
It is not always possible to meet the deadlines and receive the order on time. You have to refuse the order, or the store itself takes it back.
But it is no longer possible to purchase the product at the previous price - the promotion has passed, the tempting discount is lost. Yes, and the existing minus for the percentage of failures reduces bonuses, which is also not very encouraging.