If someone told me about the existence of a store offering free shipping, pickup, payment Webmoney and daily changing promotional codes up to 30%, I definitely wouldn’t believe it. But such a store actually exists - and this Wildberries.

In just three months of being a Wildberries client, I managed to complete 33 orders, which fit 55 products 44 items.

I am not at all prone to spontaneous purchases, especially on the Internet, and prefer measured and deliberate spending. Honestly, after this it seems to me that I internet shopaholic! BUT - if you think about it, in the end almost not a single thing went unclaimed. I regret it I’m probably talking about only one thing - that I didn’t get acquainted with this platform several years earlier.

Range

Wildberries can truly be called giant hypermarket, despite the fact that it positions itself as a clothing and shoe store. What is not for sale here... I can highlight the main sections, but each of them has many more subsections:

Payment

Perhaps I have never seen so many convenient payment methods in any online store.

• Cash: to the courier and at the pickup point
• Bank cards: online, courier and pick-up point
• Paypal
• Yandex money
• Qiwi - wallet
• "Thank you" bonuses from Sberbank
• Wildberries personal account

I tried to pay for orders in absolutely every way Apart from Yandex money, there were no problems with any of them, online payment is instantaneous, cards are easily accepted at the pick-up point. The only thing is that to pay from a personal account there must be no less funds on it than the cost of the order, i.e. You can't pay extra on top.

Discounts, promotional codes, promotions, cashback

• What distinguishes Wildberries from most stores is absolutely useless to look for promotional codes on third-party sites, because they are all collected on the main page of the store itself and are updated at least once a day, and usually even more often. Therefore, a promotional code published somewhere yesterday is already won't work.

• Typically, promotional codes apply to certain groups of products and can range from 3 to 70%, most often you can find 15-30% . Such codes do not apply to products with special icons, electronics and some brands. More than one promotional code cannot be applied to one order. Promotional codes are combined with already existing discounts on products, which can sometimes be very profitable.

• In addition to publicly available promotional codes, there are also personal promotional codes, which the system sends to your personal account every 3-6 days. Such codes may be on 5-25% , and they apply to EVERYTHING except products with icons and exceptions in the form of several brands. Those who haven't bought for a long time can come codes are all 30%- these come in SMS to my friend, who registered and does not order anything. It’s a pity that promotional codes are individual and don’t work on other people’s accounts.

• Discounts in mobile application- most often in the application you can gain 3-5% compared to ordering through the website. The application itself sometimes pleases with all sorts of fun things:

• Loyal customer discount- a percentage that applies to everything without exception and is summed up with promotional codes. Its calculation depends on the cost and percentage of purchased goods. Sometimes everyone gets an increase to the regular customer discount of 3-15%, but this rarely happens.

• [link]- in normal times, pennies, but once I got into a promotion of unprecedented generosity - 1000 bonuses (100 rubles) for any order. During the promotion I made about 8 orders for 70-150 rubles, and I regret that there were no more)))
• Thanks from Sberbank- accrue 5%, during promotions up to 10%
• Prostokvashino + Wildberries. A promotion in which, upon registration, 4 codes from Prostokvashino products are given verbatim "Certificate for 500 rubles from Wildberries". In fact, this “certificate” is a promotional code for 500 rubles for a purchase from a special section of the site. To be honest, this action made me extremely disappointed: firstly, it turned out to be a very difficult task to register with Prostokvashino, the site constantly freezes, then several codes went “nowhere”, because, it turns out, it was necessary to register codes only by clicking on letters, and before that you also had to scroll through the entire site and find the button about agreement with the rules (which I only learned from discussions on VK. In a special section, either complete substandard with bad reviews ( leaky rubber boots, awkwardly fitting clothes of poor quality, etc.) and even among substandard ones, unsaleable sizes; either highly specialized goods or children's products (not everyone has children, by the way). I updated the catalog several times a day for a month, but I never saw anything cheaper than 900-1000. In addition, the code for 500 rubles, of course, cannot be combined with any other promotional codes for a discount. By the way, it’s funny that in this section I find things for 5-10 thousand rubles, which are always eligible for 30-50% promotional codes from the main page, I wasn’t even too lazy to check (see photo below). The question is, who in their right mind would order such a thing with a discount of 500 rubles? But there will probably be those who don’t know about all the World Bank’s promotions and will still order just that way. As a result, I ordered my mother two pairs of sandals for 1000 each (by chance, she has the same slow-selling size). None of the pairs matched. When I began to figure out how to restore the promotional codes spent on two orders, it turned out that the promotional codes, or rather, certificates for 500 rubles from Prostokvashino, as they themselves position it, are not being restored! Those. I ordered it, it didn’t fit/I didn’t like it/it was defective - it’s my own fault, the certificate cannot be returned. So, I join those who are disappointed like me (and there is a huge topic in the VK group where they discuss this) and I say with confidence - WB+Prostokvashino promotion is a complete scam! And I don’t recommend anyone to participate in it.

Placing an order

Placing an order at Wildberries is intuitive; it’s more difficult to figure out the status of the order later.

What do order statuses mean?

At first I was surprised by the strange scheme: when placing an order, and then in your personal account, you can select a delivery date. BUT - ATTENTION! Order is not the same as Delivery! Those. If you have made several orders, they may be processed for one delivery.

And if you indicated a specific day, then you must pick up your order on it, otherwise the operator will call you and ask you to choose another day of delivery (shipment). And if you missed choosing a day, then you will no longer be able to select the current day (if the order is already at the point), to do this you will have to call the operator.

Reserve- you have placed an order, the goods are still in stock or on the way.

Ready for shipment- order at the pick-up point, you can pick it up on the date you choose. To be honest, when I first ordered this, I was very confused, and I thought that the order was “ready for shipment” from the warehouse, and I waited and waited, and would have waited like that if it weren’t for the operator’s call about choosing a pickup day.

Old version of the "My Orders" section design:

A new version registration of the "My orders" section:

Attention! Wildberries does not send any notifications about the completion of the order to the pickup point either by SMS or by phone, only by mail. Only if you do not arrive on the appointed day, the operator will call you. So keep track of everything yourself.

Delivery

• Express delivery. It's hard to believe, but delivery in most cases free even if the ransom is refused. IN any settlement except for a couple of exceptions. This is incredibly convenient, and, perhaps, no other store offers such conditions. I only used this method twice, since I hadn’t even tried before - I just didn’t believe that they wouldn’t demand an additional amount from me, especially if I refused. But they really didn’t demand it. They delivered it the very next day after placing the order. However, instead of the expected delivery time from 16 to 20 hours, the courier arrived at 9 am both times, which is surprising, considering that the earliest working time for couriers is 11 am. Still, you have to pay something for such convenience.

• Pickup points. Delivery to pick-up points is also absolutely free, that's why I love Wildberries. In St. Petersburg, goods are always delivered within two days, no longer. The points themselves are in a huge number cities.

• What I don’t like is that at some points the shelf life of the order is 10 days, and at most - only 4 days even with prepayment, which is often not enough. For example, all the points are quite far from my home, and I am not always able to find time within 4 days to come pick up an order. And the discounts are like sugar, if you don’t catch them, they’ll fly away!

All points are arranged in the same way. The items have soft poufs and fitting cabins, however, you won’t be able to try it on normally - in any case, the employees will be watching you, and this, after all, puts pressure. As far as I know from the reviews on the site (I haven’t checked it myself), trying on lingerie, bodysuits and home clothes is not allowed, but swimsuits are allowed.

I have no complaints about the items themselves, I have complaints about the employees. At one of the points I was asked every time pay for orders, although they were all prepaid. I had to figure it out. In another, they never asked for a passport, although, again, all orders were prepaid - you never know who can pick them up, given that it is enough to give only your last name. In the third, employees are constantly unhappy and almost throw goods, which may be fragile. Again, each point has its own requirements: in one they ask you to sign in your journals, in another they do not require anything, in the third they require you to detach the invoices from the packages and sign on them, which is not very convenient, especially if there are a lot of orders.

With every order they give "free" branded plastic bag, in our house there is already a real mountain of them! I think that this could have been handled differently - make the packages paid, and exclude their cost from the order (I suspect that this is at least 3 rubles for each item). It’s better for nature, and the order is cheaper; whoever needs it will buy it separately.

Returns and exchanges

The store does not provide the best option return, because when returning a prepaid item, the money is returned only to personal account Wildberries. And from a personal account you can only pay 100% of the purchase, therefore, in order to spend all the money from the LAN, you need to buy exactly the same amount as is on it. Returns are possible by courier (for a fee) and to pickup points. No exchange possible. Those. If the size doesn’t fit, but you like the item, you return it and buy again, but most often this is unprofitable due to one-day promotions. If you return a product of good quality without defects, then a percentage of the purchase price will be deducted from you. In the same way, a return is considered to be a paid order that is not picked up on time. You cannot extend the order period or re-order at the same discount price.

Description of goods

This is all my pain, because on Wildberries the description does not always correspond to reality, sometimes expectations and reality do not coincide. Sometimes odd things like this even happen:

Mostly problems arise with the sizes of clothes and shoes, which is what I also encountered. But sometimes you can find problems with the name...

And even with the composition:

Any cosmetic product on the site has the same composition - water + cosmetic base, rarely when a couple of other components appear. Agafya for 99 rubles and the product for 3,600 have the same composition, so why pay more?

I ordered a plush owl. What caused bewilderment was that the owlet’s name on the website is listed as Swoops, but in reality he turned out to be Owliver. For many, this can be a big disadvantage, because children collect these toys by name.

Keyword in the title - gift. I got it dented packaging that is in no way suitable for a gift. I bought it for myself, so, of course, I took it, but I would have been ashamed to give something like this as a gift.

All the products are amazing, for me they are must-haves. Last summer they began to disappear from store shelves and pharmacies, and by the fall they had completely disappeared. I was so glad when I discovered this line at Wildberries in winter! Immediately after starting use, the quality of problem skin improved significantly.

Worst purchase ever. I bought it out of desperation when my beloved peeling StopProblems was nowhere. Since I don’t use scrubs, I decided to look for an enzyme peeling. Medical Collagen did something terrible to my face, after one application the skin became lumpy, after three it was all in large abscesses that did not ripen for more than two weeks. I decided that it was temporary and continued to use it. Now after this exacerbation I have small scars on my face that were not there before! I will never recommend it to anyone. A most disgusting product, with zero peeling effect.

From February on Oodji, as I already mentioned, do not apply no discounts or offers.

Thank you all very much for your attention!

Rules for delivery and storage to Wildberries pick-up points.

Wildberries is an online store with products in its catalogs more than 5000 the most popular brands. The assortment is different: children's and adult clothing, shoes, electrical goods, haberdashery, toys and other useful essentials.
A special advantage of the trading platform is convenient methods of free delivery to almost all corners of the country: using our own courier service, by self-pickup or by postal parcel.
One of the most popular ways to receive an order is through pick-up points.
When using this method, sometimes questions arise. We will answer some of them in this article.

How long is an order stored at the Wildberry pick-up point?

• When choosing a pick-up delivery method, the date of receipt is indicated immediately when placing an order.
• To do this, just indicate it in the form provided on the site.
• It is from this day that the storage report at the pick-up point begins
• Established deadlines vary from 4 to 10 days
• Please check this fact if you have to receive orders at different points.

Important: You can track the possibility of receiving an order only in your personal account. Wildberry does not provide any other notices.

• When the order is ready for pickup, its status will change to “Ready for shipment”
• You can go get something new

Each item has its own shelf life

Wildberries: how to extend the shelf life of an order?

If it is not possible to pick up the goods at the specified time, you must:

• In your personal account, reschedule the order delivery date.
• To do this, go to the “My Deliveries” section, click “Change delivery conditions”.
• Enter the required date. Please remember that it can be changed only until the storage deadline established by the rules, from the moment originally scheduled delivery date.
• You can change delivery to any other day at all stages of order receipt, if there are available transfer dates.

For example, when placing an order, the delivery date was indicated as March 31st. At the selected pick-up point, the maximum storage period is 10 days. In this case, the deadline for receiving the order will be April 10.

Important: According to clause 7.1 of the “Public Offer Agreement”, the online store has the right to return the goods without advance notice about this if it is not picked up by the customer within the time limits established by the rules.

The main advantage of Wildberries: convenient delivery methods

Wildberries: receiving an order from another person

1. If it is not possible to pick up the order yourself on time, any other person you trust can receive the order.
   To do this, when receiving your order, just say your details filled in when registering on Wildberries. As a rule, a passport is not required at self-issue points. You only need to know the recipient's first and last name.
2. In a situation where you need to deliver goods to another city, or to a different address than specified during registration:

• Add the required address in your personal account
• When placing an order, select the function “Receive an order by another person”
• Fill in the details of the person for whom the purchase is intended
• We pay for the order by card

Wildberries is one of the few online stores that offers a convenient service, including: free delivery, pickup, Webmoney payment, discounts changing every day up to 30%.
The only inconvenience is the short shelf life at pick-up points.
It is not always possible to meet the deadlines and receive the order on time. You have to refuse the order, or the store itself takes it back.
But it is no longer possible to purchase the product at the previous price - the promotion has passed, the tempting discount is lost. Yes, and the existing minus for the percentage of failures reduces bonuses, which is also not very encouraging.

Pleasant service always makes me happy

You can learn more about the rules and delivery methods on the official website by clicking on

1. The products posted on the site are intended for personal consumption.
2. Law " ".
3. Civil Code Russian Federation (), detailed information specified in Article 497 of the Civil Code of the Russian Federation.
4. Decree of the Government of the Russian Federation dated September 27, 2007 No. 612 "".
5. "", approved by Decree of the Government of the Russian Federation dated January 19, 1998 No. 55
6. The order is placed through the website of Wildberries LLC (www.site).
7. The Consumer has the right to pay for the Goods in cash or by bank transfer. Payment in cash is made to the courier or an employee of the pick-up point at the time of delivery.
8. Non-cash payment can be made by bank transfer using bank card, as well as electronic payment in accordance with the procedure specified on the website www.site in the section “Payment methods”. Transfer costs Money The Buyer shall bear the responsibility for the Seller's account.
9. The consumer has the right to independently receive the Goods at Wildberry LLC branded pickup points, information about which is presented in the “Pickup Points” section. Delivery of the Goods may, at the option of Wildberry LLC, also be carried out by ordering the Consumer to deliver the goods to a communication point located at the place of intercity postal exchange, at the address specified by the Buyer in the order of the goods.
10. Delivery of goods to most locations in Russia is free.
    Delivery cost will be 500 rubles. in the following cases:
    - delivery by courier or to a pick-up point in the Chukotka Autonomous Okrug for a ransom amount of less than 30,000 rubles. and the redemption percentage is less than 50%;
    - delivery by Russian Post for an amount less than 3,000 rubles.
    Delivery cost will be 300 rubles. when delivering an order by Russian Post to the Chukotka Autonomous Okrug, the Republic of Sakha/Yakutia and the Magadan Region.
    For Clients with a redemption percentage of less than 12%, the delivery cost will be 200 rubles.
    You can find out exact information about the cost of delivery to your region when placing an order.
11. If the return is carried out by calling a courier service, the courier's departure is paid by the Consumer in the amount of 200 (two hundred) rubles. When using the Seller's courier services, no more than 10 units of goods can be returned within one day. If the specified quantity is exceeded, the goods are returned by the consumer through the Seller’s proprietary pickup points.
12. The rules and conditions for the effective and safe use of the Products are indicated on the labels or in the instructions for use of the Products.
13. The consumer has the right to refuse the Product at any time before its delivery, and after the delivery of the product - within seven days. Return of a Product of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Product are preserved. The absence of the specified document by the Consumer does not deprive him of the opportunity to refer to other evidence of the purchase of the Goods from this seller. The Consumer does not have the right to refuse a Product of proper quality that has individually defined properties if the specified Product can be used exclusively by the Consumer purchasing it.
14. If the Consumer refuses the Goods, Wildberries LLC must return to him the amount paid by the Consumer, excluding the costs of Wildberries LLC for delivery from the buyer and/or to the buyer of the returned goods, no later than 10 days from the date the Consumer submits the corresponding demand.
15. The return of Goods of proper quality is carried out at the Client's choice by calling the Wildberries courier service, at pick-up points of the Wildberries online store or by Russian Post and only at the address: 115551, Moscow, PO Box 20, at your own expense.

Delivery of cosmetics, perfumes and electronics:

The Wildberries online store informs you about delivery conditions and return methods for cosmetics, perfumes and electronics.

Courier delivery:

2. After full payment of the order, you can open the packaging in the presence of the courier and check the goods for integrity, absence of defects and correctness of the contents.
3. In case of detection of a manufacturing defect or violation of the integrity of the goods, you must leave a mark in the delivery register. In this case, you can return it to the courier.

Please note that the goods must be checked in the presence of the courier. Otherwise, the Wildberries online store is not responsible for the integrity of the order.

Delivery to pick-up point:

1. Ordered items arrive in original packaging and a transparent bag from our online store.
2. After full payment of the order, you can, in the presence of an employee of the pick-up point, open the packaging and check the goods for integrity, absence of defects and correctness of the investment.
3. In case of detection of a manufacturing defect or violation of the integrity of the goods, you must leave a mark in the delivery note. In this case, you can return it to the employee at the pick-up point.
4. You can send all claims regarding purchased goods to the email address: , in the “ ” section in your Personal Account or in another way convenient for you.

Please note that the goods must be checked in the presence of an employee at the pick-up point. Otherwise, the Wildberries online store is not responsible for the integrity of the order.

Mail delivery:

1. Ordered items arrive in original packaging and a transparent bag from our online store.
2. Upon receipt of the parcel, carefully inspect its packaging for integrity and absence of external damage.
3. If the integrity of the packaging is damaged, dents or other damage is found, do not accept the parcel.
4. Require the delivery service workers to draw up a return certificate and send the order to the return address.
5. After this, you should contact us by phone, by email: or in the “ ” section in your Personal Account.
6. If a manufacturing defect is discovered after opening the package, you can return the product by mail. To do this, contact us by phone, by email: or in the “” section in your Personal Account.

If the above requirements are not met, your return will not be accepted. The package with the goods will be sent back by us.

According to Decree of the Government of the Russian Federation dated January 19, 1998 No. 55, perfumes and cosmetics of proper quality are not subject to return or exchange (as amended by Decree of the Government of the Russian Federation dated October 20, 1998 No. 1222).

The online store wildberries.ru delivers goods throughout Russia within 1 to 10 days, depending on the city. For example, residents of Moscow and St. Petersburg will be able to receive goods the very next day after placing an order.

As for the cost, free delivery applies to most locations. An exception is the Chukotka Autonomous Okrug (if the redemption amount is less than 15,000 rubles and the redemption percentage is less than 30%), as well as transportation by Russian Post (if the order amount is less than 3,000 rubles). In both cases, you will need to pay an additional 500 rubles.

Features of delivery and storage

You can use any of three options: courier, pickup or PickPoint parcel locker. Let's take a closer look at them.

1. Delivery by courier. If you choose this method, you will be required to provide the required address during checkout.

Then we decide on the date and suitable time interval.

On the appointed day, the courier will contact you at the specified contact phone number to finalize the delivery time or warn you about a slight delay.

2. Pickup. In this case, you select the address of the nearest wildberries ru pickup point, which is located in your city. The system will then notify you when you can receive the item.

3. PickPoint parcel locker. Everything is simple here. If the PickPoint service operates in your city, select the address of the parcel terminal and a convenient date - and wait for an SMS notification that the order has arrived at the parcel terminal.

Delivery points

The Wildberries self-pickup system has 314 branded branches. There you can not only pick up and pay for the goods, but also issue a return. In all cities of Russia, the order is stored at the Wildberries pick-up point for 5 days from the date of the first open date (with the exception of Yuzhno-Sakhalinsk, where the goods will wait for you only 4 days).

Open dates are five days, starting from the first possible date delivery. You can receive your parcel on any of these days.

For example, if we place an order for June 20, then it will be waiting for you on June 20, 21, 22, 23 and 24. If you do not receive the item on time, it will be sent back.

A nice bonus of delivery, which can always be ordered at a discount, is the opportunity to try on. Firstly, you can place an order for several sizes at once and select the one you need after receiving it. Secondly, if the size of the item still does not match, you have the right to refuse it and pay only what fits (or refuse all items and, accordingly, not pay anything).

You can try on items, as well as check them for defects or incorrect attachments, both at the pick-up point (all of them are equipped with convenient fitting rooms) and with the courier. You will have 20 minutes for this.

You can track your wildberries order in your Personal account. When the delivery status changes, you will receive a notification on email, as well as a system message on the site.

If you have any questions related to delivery, you can ask them in the official